Refund Policy

Every fare we quote comes with its rules disclosed in writing before you pay, including whether it is refundable, what changes cost, and any airline penalties. No surprises after ticketing is the standard we hold ourselves to.

Premium-cabin fares span a spectrum:

• Fully refundable fares: refunded to the original form of payment upon request, less any airline-imposed processing fee disclosed at booking.
• Partially refundable fares: refunded minus the airline's cancellation penalty stated in the fare rules.
• Non-refundable fares: the ticket value is typically retained as airline credit for future travel where the carrier allows, less applicable penalties.

Your advisor will always tell you which category a quote falls into before you commit, and when a modestly higher refundable fare is the wiser purchase, we say so.

Contact your advisor directly, call +1 (855) 490-4330 (24/7), or email concierge@firstclasstravel.us with your confirmation number. We process eligible refund requests with the airline promptly; airlines typically return funds within 7–20 business days for card payments, and we track the request until it lands.

If an airline cancels or significantly changes your flight, you are generally entitled to rebooking or a full refund under the airline's policy and applicable regulations, including U.S. DOT rules for flights to and from the United States. Your advisor handles this for you: we monitor every booking and will present your options, often before the airline notifies you.

Where a separate service fee applies to a booking, it is disclosed before payment. Service fees are refundable if we are unable to secure your requested booking, and non-refundable once the ticket has been issued, except where required by law.

For high-value First Class itineraries we recommend travel insurance with trip-cancellation coverage appropriate to your trip cost. Insurance can convert an otherwise non-refundable situation, illness, emergencies, into a covered claim. See our travel insurance guide or ask your advisor.