Overview
FirstClassTravel.us ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit our website or engage our travel concierge services, how we use it, and the choices you have. By using this website, you consent to the practices described here.
Information we collect
We collect information you provide directly and information gathered automatically:
- Contact details you submit through our quote forms or by phone: name, email address, phone number.
- Trip details: departure city, destination, travel dates, passenger count, airline and cabin preferences, and any notes you share.
- Booking information required to issue airline tickets: passenger names as they appear on travel documents, dates of birth, passport details where required by the airline, and payment information.
- Automatic data: IP address, browser type, device information, pages visited, and referral source, collected via cookies and similar technologies (see our Cookie Policy).
- Call data: calls may be recorded for quality assurance and training, and call tracking technology may associate your call with the marketing source that led you to us.
How we use your information
We use personal information to prepare fare quotes, book and ticket flights with airlines, service your itinerary (including schedule-change notifications), respond to inquiries, improve our website and marketing, and comply with legal obligations. We may send you service messages about your trip and, with your consent where required, occasional fare alerts you can opt out of at any time.
Sharing
We share information only as needed to deliver our services: with airlines and ticketing systems to issue your tickets; with payment processors to complete transactions; with service providers who support our website, telephony, and CRM under confidentiality obligations; and where required by law. We do not sell your personal information.
Data security & retention
We use industry-standard safeguards — encryption in transit, access controls, and PCI-compliant payment processing — to protect your information. We retain records as long as necessary to service your bookings, meet legal and accounting requirements, and resolve disputes, after which data is deleted or anonymized.
Your rights
Depending on your state of residence, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain processing. California residents have rights under the CCPA/CPRA. To exercise any right, contact us using the details below; we will verify your identity and respond within the timeframe required by law.
Children
Our services are directed to adults. We do not knowingly collect personal information from children under 13 except as necessary to book travel for minors traveling with an adult, provided by that adult.
Changes to this policy
We may update this policy from time to time. The date above reflects the latest revision; material changes will be highlighted on this page.
Contact
Questions about this policy can be directed to concierge@firstclasstravel.us or +1 (877) 836-0819, or by mail to FirstClassTravel.us, 1220 Avenue of the Americas, Suite 400, New York, NY 10020.